This Privacy Policy applies to all personal information collected by ihomecare via the website located at www.ihomecare.com.au
This Privacy Policy applies in addition to the Terms and Conditions of our website.
ihomecare is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
Consent
By using our website, you acknowledge and agree that you consent to:
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The terms and conditions set out in this Privacy Policy; and
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The collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.
What Is “Personal Information”?
Under the Privacy Act 1988 (Cth), “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
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Whether the information or opinion is true or not; and
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Whether the information or opinion is recorded in a material form or not.
If the information does not identify you or make you reasonably identifiable, it will generally not be considered personal information and will not be subject to this Privacy Policy.
What Information Do We Collect?
The type of personal information we collect depends on how you interact with our website.
The personal information we may collect and hold includes, but is not limited to:
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Full name
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Email address
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Contact phone number
We do not collect sensitive personal information through our website unless expressly required and lawfully permitted.
How We Collect Personal Information
We may collect personal information when you:
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Submit an enquiry through our website
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Complete online forms
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Contact us via email or phone
We also collect limited information through cookies to help improve your browsing experience. Cookies allow us to understand how visitors use our website; however, they do not generally identify you personally.
You can disable cookies through your browser settings if you prefer.
Purpose of Collection
The purpose of collecting personal information is to:
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Respond to enquiries and provide requested information
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Deliver and improve our services
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Communicate with participants, families, and carers
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Improve the functionality and performance of our website
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Meet legal and regulatory obligations
Disclosure of Personal Information
We may disclose personal information only where necessary, including to:
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Trusted service providers who assist us in operating our website or delivering services
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IT, maintenance, and support personnel acting in the normal course of their duties
We do not sell or rent your personal information to third parties.
Direct Marketing
By using our website, you consent to receiving direct marketing communications from ihomecare where permitted by law.
We will only use your personal information for direct marketing if:
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We collected the information directly from you; and
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The communication is related to services you would reasonably expect to receive from us.
Our marketing communications will always include a simple option to opt out of future messages.
We do not use sensitive personal information for marketing purposes.
Access and Correction
Under Australian Privacy Principles 12 and 13, you may request:
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Access to the personal information we hold about you; and
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Correction of any inaccurate, incomplete, or outdated personal information.
To make a request, please contact us using the details provided below.
Complaints Procedure
If you believe that we have breached your privacy or mishandled your personal information, please contact us directly.
We will:
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Review your complaint promptly and fairly
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Request further information if required
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Work with you to resolve the issue where appropriate
If you are not satisfied with the outcome, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
Overseas Disclosure
ihomecare does not disclose personal information outside Australia unless you expressly request us to do so.
If you request overseas disclosure, you acknowledge that:
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The overseas recipient may not be subject to Australian Privacy Principles; and
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ihomecare will not be responsible for the handling of your information by that overseas recipient.
How to Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us at:
Email: info@ihomecare.com.au